Shipping policy
When will my order ship from Cat Gifts by Lisa?
Reference the Availability Message of the product(s) on your order to determine how long they take to process before shipment. The Availability Message can be found on the product page, it is the first information listed within the product information section. If you would like assistance in determining when your order will ship, please email us at info@catgiftsbylisa.com.
Who will deliver my order and how quickly will I receive it?
We utilize various shipping carriers for the delivery of your order. Depending on the delivery service in your area for your order at check out and when considering any additional time required for order personalization, the timeframe for your delivery will vary. Refer to the product Availability message within the product listing to check for the timeframe personalization for your product(s) will take and see below for basic information on our delivery services.
Standard Delivery Service
Domestic Transit time: 5 to 8 business days from date of shipment (Monday-Friday, holiday's are not business days)
International Transit time: 5 to 10 business days from date of shipment (Monday-Friday, holiday's are not business days)
Delivery provided by: FedEx, DHL, UPS, or USPS
No guaranteed weekend deliveries
Deliveries to Alaska, Hawaii and APO/FFO addresses may take longer
Can I get my order delivered on a weekend?
Although a carrier may deliver an order on a weekend, we do not guarantee this service and we do not have a dedicated Saturday delivery service available at this time.
Will my order ship the same day my order is placed?
The order processing time ranges from 2-5 business days. If custom options are chosen (modifications, engraving, etc.) also consider the Availability message of the product(s) on your order to determine how long they will take to process before shipment.
A part of my order is missing from my shipment. What do I do?
Some products may ship separately due to product type by our production partners. If mugs were ordered, they may ship together. If mugs and prints were ordered, the mugs and prints may ship separately. If a mug, a print, and a t-shirt were ordered, they may all ship separately. It is important to look through all boxes and packing materials to ensure the missing items are not hidden. If you are missing an item, please contact us at info@catgiftsbylisa.com.
My order was damaged in shipping. What should I do?
If your order was damaged in shipping, please save all packing materials and containers. It is very important you keep these materials for shipping claims to be made if needed. Please contact us at info@catgiftsbylisa.com and we will arrange to have a replacement sent out as soon as possible. All damaged shipments must be reported within 24 hours of package delivery.